FAQ

​How Do I Place An Order?

 

Please select your items all options that are available regarding sizes and colours will be under the advertised item so be sure to select carefully.

on check out you have the option to pay via card payment. 

 

Payment and Shipping

 

Upon payment being received your item will then be checked and packed before being sent to your requested address.

 

​Secure Ordering & Payment Options

 

Please be aware your personal card details are not handle with us directly but via a third party security encrypted payment system Stripe.

Your email address and telephone number will only be used by Pinkz Jewellers to notify you of your orders progress or to update you when offers and new lines come in to store.

We will not be using your personal information other than described above if you wish to opt out of receiving promotional emails or txt please email us : zoepinks@hotmail.com

Returns & Refunds

As our jewellery is full of bling we advise all customers not to wear there jewellery in water as this will discolour the stones.

Also be aware if you drop your jewellery or it has hard impact, stones will pop out of there setting this is a normal occurrences through wear and tear don't panic we can fix your items for a small fee.

 

After purchase you have 14 days to return your item in the condition it was bought in for an exchange however if it is apparent you have used this item we will consider it as worn and wont issue an exchange.

We understand sometimes there is the odd mishap and understand the statutory rights of our customs as we do want you to return time and time again.